Community First Responder (CFR) App Terms & Conditions
Community First Responder App terms of use
1. Introduction
1.1. We (NAS – National Ambulance Service) have developed the CFR App so that you can access CFR services through a mobile app on your phone. These services can only be accessed by verified users who have logged in to the CFR App.
1.2. The CFR App enables you to respond to CFR alerts and other communications from NAS.
Further details are available in clause 7 below.
1.3. The CFR App is not a medical device and so is not regulated by the Health Products Regulatory Authority (HPRA).
1.4. Contacting us. If you want to learn more about the CFR App, you think there are any faults within the CFR App or you wish to contact us for any other reason, please visit our website, where you can see FAQs and contact details.
1.5. How we will communicate with you. All new features and updates will be communicated via your Community Engagement team.
2. When these terms apply
2.1. Please read these terms and conditions and our privacy notice before logging in. By registering and continuing to use the CFR App, you agree to these terms.
2.2. By using the CFR App, you further acknowledge that you agree to use the CFR App’s features at your own risk.
2.3. We may, at any time and in our sole discretion, amend these terms. The latest version of our terms will be accessible through the CFR App, and we will request your continued agreement if we make any significant changes to these terms.
3. How to register to use the CFR App
3.1. It is free to register for and use the CFR App. Once the CFR App is fully functional users will receive CFR alerts through the app instead of via SMS. In the meantime, users will receive alerts via SMS.
3.2. If you access or attempt to access the CFR App from outside of Ireland:
- we cannot guarantee you will be able to access the CFR App or that it will function correctly
- you are responsible for complying with any local laws that apply to you in the country from which you are using the CFR App
3.3. CFR App users must be aged 18 years or older.
4. Accessing the CFR App
4.1. You are responsible for making all arrangements necessary for you to access the CFR App, including but not limited to:
- a secure internet connection.
- an appropriate device, operating system and browser that meet our minimum requirements found on our help and support page.
- downloading the CFR App from either Google Play or Apple’s App Store (subject to their terms and conditions).
- using and maintaining your own antivirus protection software.
4.2. Your CFR App is only intended to be used by you. Use by an unauthorised person is not permitted.
4.3. You may use biometric authentication (such as fingerprint or facial recognition) to access the CFR App. NAS does not have access to or control over the biometric data stored on your device. You must ensure that only your own fingerprint, facial data or other biometric data are stored on your device. NAS has the right, at any time without a separate notification, to block the use of biometric authentication on any or all devices used to access the CFR App.
5. Measures in Case of Device Loss
5.1. If you lose your device, it is important to inform your Community Engagement Officer as soon as possible.
5.2. Upon notification, we will initiate a process to notify our Community Engagement Officer will take appropriate steps to remotely deactivate the user profile within the CFR App.
5.3. We recommend that you also take action to secure your device by using built-in security features provided by your device manufacturer, such as enabling remote wipe options or locking your device through your device’s operating system (Android/iOS).
5.4. These measures are designed to protect your personal data from unauthorised access, in accordance with our commitment to data security.
6. Updates to the CFR App
6.1. From time to time we may automatically update the CFR App or ask you to update it, to improve performance, enhance functionality, reflect changes to the operating system, or address security issues.
6.2. It is important to use the latest version of the app to ensure the best user experience and performance.
7. Details about the Services
7.1. The following services may be available to you through the CFR App. Access to services will vary depending on user profiles e.g. additional features will only be available to CFR Coordinators or administrators.
Please see the privacy notice and further information (where detailed) for more details of these services and how they use your data.
Names of services with functionality and access availability:
| Names of services with functionality and access availability | ||
| Service | Functionality | App Login Required to Access |
| Alerts | View incoming CFR alerts. | Yes |
| CFR certifications | Access your CFR profile including your certificates showing their expiration status | Yes |
8. Using the services
8.1. If you download, print or export any of your CFR data, you are responsible for ensuring that such data is held securely, and we will not be liable for any associated disclosure of sensitive and personal data.
8.2. Users must ensure that all data provided is complete and accurate.
8.3. The CFR App and services within it are only intended to provide functionality for receiving and responding to CFR alerts from National Emergency Operations Centre (NEOC), viewing your personal certificates, and communicating with your CFR coordinator when required.
8.4. The CFR app may include links to other useful websites that are not integrated with the CFR App. NAS do not monitor the content of such websites. Any link provided in the CFR App is solely for your convenience. NAS does not accept any responsibility for any third-party website or third-party applications.
9. Ending your use of the CFR App
9.1. You may stop using the CFR App at any time and uninstall the CFR App from your phone.
9.2. If you breach any of these terms we may prevent you from accessing the CFR App and suspend your account. Access to the app is managed by the Community Engagement Officer, who may approve, modify, or revoke access as needed.
10. Your right to use the CFR App
10.1. NAS own or have the right to use all intellectual property rights used for the provision of the CFR App, including rights in copyright, patents, database rights, trademarks and other intellectual property rights (“CFR IPR“).
10.2. You have permission to use the CFR App for the sole purposes described in these terms. You need written permission from us or any other owner of CFR IPR to use these items in any other way.
10.3. Unless permitted by law or under these terms, you will:
- not copy the CFR App or any CFR IPR except where such copying is incidental to normal use.
- not rent, lease, sub-license, loan, translate, merge, adapt or modify the CFR App or any CFR IPR.
- not combine or incorporate your (or any other) account in any other programmes or services.
- not disassemble, decompile, reverse-engineer or create derivative works based on the whole or any part of the CFR App or other any CFR IPR.
- comply with all technology control or export laws that apply to the technology used by the CFR App or other any CFR IPR.
11. Prohibited uses
11.1. The CFR App must not be used:
- to collect any data or attempt to decipher any transmissions to or from our servers.
- in a way that could damage, disable, overburden, impair or compromise our systems or security.
- to transmit any material that is insulting or offensive.
- in a way that interferes with other users.
- in any unlawful manner or for any unlawful purpose.
- in a manner that is improper use or inconsistent with these terms.
- to act fraudulently or maliciously by hacking into the CFR App.
- to transmit, send or upload any data that contains viruses, Trojan horses, worms, spyware or any other harmful programs designed to adversely affect the operation of computer software or hardware.
- in connection with any kind of denial of service attack.
- unless it has been downloaded from official App Marketplaces (Google Play Store or Apple App Store).
- on any device or operating system that has been modified outside the mobile device or operating system vendor supported or warranted configurations. This includes devices that have been “jail-broken” or “rooted”.
11.2. If you do any of the above acts you may also be committing a criminal offence, and we will report any such activity to the relevant law enforcement authorities. We will co-operate with those authorities by disclosing your identity to them.
12. Our liability to you
12.1. Although we make reasonable efforts to provide, maintain and update the CFR App it is provided “as is” and, to the extent permitted by law, we make no representations, warranties or guarantees, whether express or implied (including but not limited to the implied warranties of satisfactory quality and fitness for a particular purpose), that the CFR App or any particular services you access through the CFR App (a) are accurate, complete or up-to-date; (b) will meet your particular requirements or needs; or (c) will always be available, error free, uninterrupted or free of viruses.
12.2. We are not responsible for external links to or from the CFR App and cannot guarantee these will always work.
12.3. Nothing in these terms excludes or limits our liability for:
- death or personal injury arising from our negligence.
- fraud or fraudulent misrepresentation.
- any loss or damage to a device or digital content belonging to you, if you can show that a) this was caused by us and b) we failed to use reasonable skill and care to prevent this; or
- any other liability that cannot be excluded or limited under Irish law.
12.4. Subject to clause 12.3 of these terms, we will not be liable or responsible to you:
- any harm, loss or damage suffered where this is not caused by i) our negligence; or ii) our breach of these terms.
- any loss or damage arising from an inability to access and/or use the CFR App in whole or in part.
- any indirect or consequential losses that were not foreseeable to both you and us when you commenced using the CFR App (loss or damage is “foreseeable” if it was an obvious consequence of our breach or if it was recognised by you and us at the time we entered into the contract created by your use of the CFR App).
12.5. This clause 12 does not affect any legal rights you may have as a consumer in relation to defective services or software. Advice about your legal rights is available from your local Citizen’s Information Centre.
13. General
13.1. These terms, and any other terms or policies referenced, set out the entire agreement between you and us in respect of your use of the CFR App.
13.2. Each of the clauses and sub-clauses of these terms operates separately. If any part is determined to be invalid or unenforceable it will be superseded by a valid and enforceable provision that most closely matches the intent of the original and all other terms shall continue in effect.
13.3. Even if we delay in enforcing these terms we can still enforce them later.
13.4. The laws of Ireland shall apply exclusively to these terms and all matters and disputes relating to use of the CFR App, shall be subject to the exclusive jurisdiction of the courts of Ireland.